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Vtiger CRM

Open Source Customizable CRM

4.2/5(634 reviews)

Free or $12/user/month

✓ Free Trial✓ Free Version

Overview

Vtiger is an open-source CRM platform offering comprehensive sales, marketing, and support features at competitive pricing. With a free forever plan and paid plans starting at $12/user/month, Vtiger provides essential CRM functionality including contact management, pipeline tracking, email marketing, and customer service tools. Highly customizable with extensive configuration options.

Pros

Free plan available permanently
Highly customizable platform
Affordable paid plans
Comprehensive feature set
Good mobile apps
Email marketing included
Customer support portal built-in
Active marketplace for extensions

Cons

Interface can feel cluttered
Setup and configuration complex
Limited integrations on lower tiers
Customer support response times vary
Reporting could be more intuitive
Mobile apps need improvement

Key Features

Sales Pipeline Management

Visual pipeline with drag-and-drop deals, customizable stages, forecasting, and win/loss analysis for complete sales visibility.

Marketing Automation

Email campaigns, lead nurturing, segmentation, and automated workflows to convert leads into customers efficiently.

Customer Support Portal

Built-in helpdesk with ticket management, knowledge base, and customer self-service portal for comprehensive support.

Contact & Account Management

Store unlimited contacts with detailed profiles, interaction history, documents, and custom fields tailored to your business.

Inventory Management

Track products, pricing, quotes, and inventory levels. Unique for CRMs, useful for businesses selling physical products.

Custom Modules & Fields

Create custom modules, fields, and workflows to match your unique processes. Extensive configuration without coding required.

Our Verdict

Vtiger offers excellent value with its free plan and affordable paid tiers. The comprehensive feature set covering sales, marketing, and support makes it attractive for small businesses. While the interface and setup complexity are challenges, the customization options and pricing are hard to beat.

Last updated: October 2025

Pricing Details

Free or $12/user/month

Starting price

Free plan (up to 10 users), Pilot ($12/user/month), Professional ($30/user/month), Enterprise ($58/user/month). Higher tiers add automation, advanced reporting, and integrations. 15-day trial for paid plans.