Thryv
All-in-One Small Business Platform
Overview
Thryv is a comprehensive business management platform for small businesses combining CRM, marketing, scheduling, payments, and more. Unlike specialized CRMs, Thryv aims to be the only software small businesses need—handling appointment booking, customer communications, invoicing, and reputation management in one system.
Pros
- All-in-one eliminates multiple subscriptions
- Unlimited users in base price
- Appointment scheduling built-in
- Payment processing integrated
- Reputation management included
- Social media management
- Good for service businesses
- Mobile app available
Cons
- Higher cost than specialized CRMs
- Some features less robust
- Can be overwhelming
- Billing issues reported
- Lengthy contract terms
- Variable support quality
Key Features
CRM & Contact Management
Centralized customer database with communication history, appointment records, and notes across all channels in one timeline.
Appointment Scheduling
Online booking widget, automated reminders via text and email, calendar sync, and multi-staff/location scheduling.
Invoicing & Payments
Create invoices, accept online payments, recurring billing, and track receivables. Automated payment reminders.
Reputation Management
Monitor reviews, automate review requests, respond from one dashboard, and showcase positive reviews on your website.
Marketing Automation
Email and SMS campaigns, social media scheduling, automated follow-ups, and targeted marketing to customer segments.
Communication Center
Unified inbox for emails, texts, messages. Bulk SMS capabilities, text-to-landline, and two-way messaging.
Our Verdict
Thryv makes sense for small service businesses wanting one platform instead of multiple subscriptions. While $258/month seems high, it's competitive when factoring in scheduling, payments, marketing, and reputation tools. Best for simplicity over best-in-class features.
Last updated: October 2025
Pricing Details
Single all-inclusive plan at $258/month includes CRM, scheduling, payments, and marketing tools for unlimited users. Add-ons for SEO, payroll, lead generation. 30-day guarantee.
Best For
- Service-based small businesses
- Businesses wanting all-in-one solution
- Teams managing multiple subscriptions
- Companies needing scheduling + CRM + payments
- Local businesses focused on reputation
Alternatives
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