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Capsule CRM

Simple, Scalable CRM for Small Teams

4.7/5(1234 reviews)

Free for 2 users

✓ Free Trial✓ Free Version

Overview

Capsule CRM is a beautifully simple customer relationship management system designed for small businesses and growing teams. With its clean interface and straightforward features, Capsule makes it easy to manage contacts, track sales opportunities, and organize customer interactions without overwhelming complexity. The platform offers contact management, sales pipeline tracking, task management, and email integration—all the essentials without the bloat. Capsule's affordability and ease of use make it particularly attractive for startups, agencies, and consultancies.

Pros

Extremely user-friendly with minimal learning curve
Generous free plan for up to 2 users
Clean, modern interface focused on essentials
Shared mailbox for team collaboration
Good mobile apps for on-the-go access
Affordable pricing that scales with growth
AI-powered email assistant for drafting messages
Strong integration with Google Workspace and Office 365

Cons

Limited advanced features compared to enterprise CRMs
Reporting capabilities are basic on lower tiers
Fewer integrations than larger platforms
Workflow automation only available on Growth plan and above
Contact limits can be restrictive for rapidly growing businesses

Key Features

Contact Management

Organize contacts and companies with custom fields, tags, and categories. Track all interactions, emails, notes, and files in one centralized location per contact.

Sales Pipelines

Visual pipeline with customizable stages helps you track opportunities from first contact to closed deal. Drag-and-drop interface makes pipeline management intuitive.

Shared Mailbox

Connect shared email addresses (like sales@ or support@) to enable multiple team members to respond from the same account with full visibility and coordination.

Task Management

Create tasks, set reminders, and assign to team members. Tasks can be linked to contacts, opportunities, and projects to keep everything organized.

Email Integration & Templates

Connect Gmail or Outlook to sync emails automatically. Use email templates and AI-powered assistance to draft professional messages quickly.

Project Management

Kanban-style project boards help manage client delivery and internal projects. Track progress, assign tasks, and collaborate with your team all in one place.

Our Verdict

Capsule CRM is perfect for small teams that need a straightforward, no-nonsense CRM without enterprise complexity. Its clean design, affordable pricing, and focus on essential features make it ideal for businesses that want to get organized quickly without a steep learning curve or significant investment.

Last updated: October 2025

Pricing Details

Free for 2 users

Starting price

Capsule offers a free plan for up to 2 users with 250 contacts. Paid plans: Starter ($18/user/month for 30,000 contacts), Growth ($36/user/month with automation and project management), Advanced ($54/user/month with contact enrichment), and Ultimate ($72/user/month). 14-day free trial for all paid plans.