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amoCRM

Messenger-Based Sales CRM

4.1/5(423 reviews)

$15/user/month

✓ Free Trial

Overview

amoCRM puts messaging at the center of customer communication. Built for businesses with text-heavy sales processes, it integrates seamlessly with WhatsApp, Facebook Messenger, Viber, Telegram, WeChat, and Instagram. The platform automatically creates contact profiles from messages and centralizes all communication channels in one interface.

Pros

Excellent messaging app integrations
Automatic contact creation from messages
Modern intuitive interface
Strong mobile apps
Sales automation capabilities
AI-powered chatbots
Good for international teams
Free onboarding assistance

Cons

Can be expensive for larger teams
Limited marketing automation
Fewer traditional CRM features
SMS costs add up
Variable support response times
Not ideal for complex B2B sales

Key Features

Unified Messenger Inbox

Manage all messaging conversations in one place. WhatsApp, Telegram, Facebook Messenger, Instagram, Viber unified with complete history.

Automatic Contact Capture

Automatically creates contact profiles from conversations, extracting names, numbers, and details without manual data entry.

AI Chatbots

Deploy chatbots to handle questions, qualify leads, and route conversations. Program bots for specific sales and service scenarios.

Visual Sales Pipelines

Customizable pipelines with drag-and-drop management. Create multiple pipelines for different products, markets, or processes.

Sales Automation

Automate follow-up messages, deal stage changes, and task assignments based on customer behavior and conversation triggers.

Bulk Messaging

Send bulk messages through WhatsApp Business API and other platforms. Segment audiences and personalize messages at scale.

Our Verdict

amoCRM excels for businesses communicating primarily through messaging apps. The unified inbox and automatic contact creation save significant time. Best for e-commerce, international teams, and markets where WhatsApp and Telegram dominate.

Last updated: October 2025

Pricing Details

$15/user/month

Starting price

Base ($15/user/month), Advanced ($25/user/month), Enterprise ($45/user/month), Ultimate ($75/user/month). Annual billing provides discounts. 14-day free trial available.