Best CRM for Trucking Companies
Comprehensive CRM options tailored for trucking and logistics firms help centralize customer data, automate workflows, and improve shipment visibility. This directory highlights top logistics CRMs designed for freight forwarders and transport companies, featuring contact management, workflow automation, real-time updates, quotes, and ERP/TMS integrations. Read on to compare pricing, core features, and use cases to choose a CRM that scales with your fleet, partners, and service offerings.
Ideal Customer Profile
Freight forwarders, trucking companies, and logistics providers seeking an integrated CRM that handles sales, operations, and carrier/shipment management.
Common Pain Points
- •Siloed customer data across departments
- •Manual, repetitive order and shipment updates
- •Poor visibility into quotes, deliveries, and invoicing
- •Fragmented communication with customers and partners
- •Incompatible systems and lack of ERP/TMS integration
- •Compliance and data security concerns
- •Scalability as carrier network grows
Top CRM Picks
5 expert-vetted recommendations
Ranked recommendations based on feature depth, pricing transparency, and adoption within the industry.
Perfect For
Freight forwarders and logistics providers seeking end-to-end operations automation and CRM.
⚡ Key Features
- Manage customer data across lifecycle (documentation, quotes, invoices, calls, etc.)
- Unified dashboard with accounts, leads, contacts, and activities
- Delivery reminders and updates via desktop, SMS, or WhatsApp
- Chat and email-based customer communication for quotes and updates
- EDI, API, and web-hook integrations for seamless workflows
Pros
- ✓All-in-one platform covering CRM, WMS, accounting, and more
- ✓Strong integration options (EDI/API/Webhooks)
- ✓Mobile/Desktop access
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Perfect For
Logistics and transport companies needing centralized collaboration and automated order workflows.
⚡ Key Features
- Central hub for file-sharing and communications across touchpoints
- Real-time pipeline and task notifications
- Customizable deals to fit customer needs
- Automate orders, payment confirmations, cargo tracking
Pros
- ✓Centralized collaboration hub
- ✓Real-time updates
- ✓Customizable deals
- ✓Automation of repetitive processes
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Perfect For
Users of Magaya ecosystem seeking integrated sales and logistics workflow.
⚡ Key Features
- Unified storage of customer details shared with stakeholders
- Built-in dashboards for trends, accounts, leads, activities
- Track quote progress and convert quotes into accounts or opportunities
- Manage all sale opportunities from lead to close
Pros
- ✓Tight integration with Magaya
- ✓End-to-end sales and logistics workflows
- ✓Analytics dashboards
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Perfect For
Logistics operations needing pipeline-based deal management and mobile reporting.
⚡ Key Features
- Organize each contract into a pipeline
- Customizable reports and mobile app access
- Automated delivery tracking updates
- Chat and email for follow-ups
Pros
- ✓Pipeline-centric deal tracking
- ✓Mobile-friendly reporting
- ✓Delivery tracking updates
- ✓Integrated chat/email
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Perfect For
Logistics service providers seeking centralized customer interactions and fast quotes across freight modes.
⚡ Key Features
- Overview of supply chain performance and stakeholder activities
- Configurable recurring calls, emails, and meetings; assign to reps
- Manage all customer interactions across emails, calls, meetings in one place
- Create consolidated or separate full truckload, LTL, intermodal, warehousing quotes in under 3 minutes
Pros
- ✓Logistics-focused SCRM for faster quotes and retention
- ✓Multi-channel interaction tracking
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Buying Guide
Step-by-step guide to finding your perfect CRM
Strategic considerations to shortlist the right CRM platform for your workflow, tech stack, and growth roadmap.
- 1
Choose a logistics CRM that integrates with your ERP/TMS to ensure seamless data flow.
- 2
Consider scalability, security, and regulatory compliance for transport data.
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