Best CRM for Logistics Industry

Best CRM for Logistics Industry

Overview of logistics-focused CRM software for freight forwarders and shipping companies, highlighting core features (contact management, workflow automation, integrations, reporting) and top vendors such as Shipthis, Pipeline CRM, Magaya CRM, Pipedrive, and SCRM.

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Ideal Customer Profile

Freight forwarders, carriers, shipping companies, and other logistics service providers seeking CRM tailored to logistics operations.

5
Top CRMs
100%
Vetted
Free
Options
2025
Updated

Top CRM Picks

5 expert-vetted recommendations

Ranked recommendations based on feature depth, pricing transparency, and adoption within the industry.

Top 1
1
Shipthis
💰 89 USD per user per month (full platform including CRM, WMS, accounting, quotation, rate management, and more).
Shipthis is versatile freight forwarding software that streamlines and automates logistics operations to improve supply chain management and customer outcomes.

Perfect For

Freight forwarders and shipping companies seeking end-to-end logistics automation

⚡ Key Features

  • Manage customer data across the entire lifecycle (quotes, invoices, documentation, call logs)
  • Unified dashboard with accounts, leads, contacts, and activities on desktop or mobile
  • Automated notifications and delivery updates via desktop, SMS, or WhatsApp
  • Integrated chat and email tools for quotes and shipment updates
  • EDI, API, and web-hook integrations for seamless workflows

Pros

  • ✓Comprehensive all-in-one logistics CRM
  • ✓Strong automation and customer communication features
  • ✓Multi-channel notifications (desktop, SMS, WhatsApp)
  • ✓Robust integration options (EDI, API, webhooks)

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Top 2
2
Pipeline CRM
💰 Plans start at $29/user per month.
Pipeline is a sales CRM platform with solutions suited for a transport or logistics company. It helps you manage customer details and communication to accelerate your sales cycles.

Perfect For

Logistics and transport companies looking to accelerate sales cycles.

⚡ Key Features

  • Centralized hub for file-sharing and communications across all touchpoints
  • Real-time notifications about changes in the sales pipeline and team tasks
  • Customize deals to match each customer’s unique needs
  • Automate repetitive orders, payment confirmations, cargo tracking, and more

Pros

  • ✓Centralized communication hub
  • ✓Real-time pipeline and task notifications
  • ✓Customizable deals
  • ✓Automation of orders and cargo tracking

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Top 3
3
Magaya CRM
💰 Available on request
Magaya CRM is a customer relationship management platform integrated with Magaya Supply Chain to provide a comprehensive sales and logistics operations solution.

Perfect For

Logistics companies using Magaya Supply Chain seeking integrated CRM.

⚡ Key Features

  • Unify storage of customer details (names, contacts, addresses) and share with stakeholders
  • Built-in dashboards to spot trends and track accounts, leads, activity details
  • Track quote progress and create accounts or opportunities for completed quotes
  • Manage all levels of sales opportunities from lead to close

Pros

  • ✓Integrated with Magaya Supply Chain
  • ✓Dashboards for insights into accounts and leads
  • ✓End-to-end quote-to-close management

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4
Pipedrive
💰 Plans start at $14 per seat per month
Pipedrive’s CRM system empowers your logistics operation by structuring customer data and sharing actionable insights.

Perfect For

Logistics companies needing pipeline-driven sales and customer tracking.

⚡ Key Features

  • Organize each contract into a pipeline
  • Customized reports and mobile access for on-the-go growth tracking
  • Automated delivery tracking updates to customers
  • Chat and email for follow-ups with customers and stakeholders

Pros

  • ✓Pipeline-centric organization of deals
  • ✓Mobile-friendly reporting
  • ✓Automated delivery tracking updates
  • ✓Integrated chat and email for follow-ups

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5
Integrated Freight Systems’ SCRM
💰 Paid plans start at $32/month per license
Integrated Freight Systems’ Supply Chain Relationship Management (SCRM) solution helps logistics industry service providers increase sales and customer retention.

Perfect For

Logistics service providers aiming to boost sales and customer retention.

⚡ Key Features

  • Overview of supply chain performance and stakeholder activities
  • Configure calls, emails, and meeting cycles to recur and assign to teams
  • Manage all customer interactions across emails, calls, and meetings in one place
  • Create consolidated or separate quotes for full truckload, LTL, intermodal, warehousing, and other services in under 3 minutes

Pros

  • ✓Consolidated view of supply chain interactions
  • ✓Configurable cadence for calls/emails/meetings
  • ✓All interactions in one place
  • ✓Fast quote creation across multiple logistics services

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Buying Guide

Step-by-step guide to finding your perfect CRM

Strategic considerations to shortlist the right CRM platform for your workflow, tech stack, and growth roadmap.

  1. 1

    Look for centralized contact management and a 360-degree customer view

  2. 2

    Automation and workflow capabilities to reduce manual tasks

  3. 3

    Robust communication tools and ticketing for service requests

  4. 4

    Lifecycle and pipeline management for leads and accounts

  5. 5

    Strong reporting, analytics, and KPI tracking

  6. 6

    Security, compliance with transportation regulations, and data protection

  7. 7

    Seamless ERP/TMS/WMS/EDI integrations for data flow

  8. 8

    Scalability to accommodate growing logistics data

  9. 9

    User-friendly interface with mobile access

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