Best CRM for Janitorial Services
This guide reviews six top cleaning and janitorial software options to help you schedule staff, track time, manage HR, and bill clients. It covers Connecteam, ZenMaid, Hubstaff, Jobber, ServiceM8, and Swept, highlighting features, pricing, and which tools fit different janitorial teams.
Ideal Customer Profile
Cleaning and janitorial businesses of all sizes seeking an integrated solution for scheduling, dispatch, time tracking, HR, and client management.
Common Pain Points
- •Managing scheduling and dispatch across dispersed cleaning teams
- •Accurate time tracking and payroll, including GPS-based time capture
- •Onboarding, training, and HR processes
- •In-app communication, document storage, and knowledge sharing
- •Client bookings, invoicing, and payments integration
- •Compliance and digital documentation management
- •Scalability and adapting to business growth
Top CRM Picks
5 expert-vetted recommendations
Ranked recommendations based on feature depth, pricing transparency, and adoption within the industry.
Perfect For
All-in-one solution for cleaning businesses (scheduling, time tracking, HR, docs, training, payroll)
⚡ Key Features
- Scheduling with drag-and-drop and auto-scheduling
- Employee time clock with GPS
- Document storage and read-sign forms
- In-app training and onboarding
- In-app team chat and knowledge base
- Task management and reminders
- Integrations: QuickBooks, Gusto, Paychex, Xero, Zapier, RUN Powered by ADP
Pros
- ✓Excellent customer service
- ✓Timesheet and payroll capabilities
- ✓Easy to manage staff
- ✓Affordable cleaning service software
- ✓100% free plan for up to 10 users
Cons
- ✗Requires internet access
"Ease of use and feature-rich tools make Connecteam ideal for on-the-go cleaning management."
Perfect For
Scheduling, online booking, and payroll for maid services
⚡ Key Features
- Job scheduling
- Online booking
- Payroll
Pros
- ✓Constantly improves software
- ✓Simple to use
- ✓Easy to schedule
Cons
- ✗Missing hours in payroll
"Onboarding is simple, and data migration from previous software is offered."
Perfect For
Time tracking, GPS/geofencing, and project management for dispersed cleaning teams
⚡ Key Features
- Employee time tracking
- Remote employee engagement
- Insights and reporting
- Project cost management
- Employee scheduling
- Online invoicing
Pros
- ✓Excellent customer service
- ✓Easy to use
Cons
- ✗System crashes occasionally
- ✗Reports can be confusing
"This program gives me a feeling of real-time optimization."
Perfect For
Scheduling and dispatching; CRM features
⚡ Key Features
- Customer service (CRM)
- Invoicing and payments
- Scheduling and dispatching
- Team management
- Route assignments
- Job forms
Pros
- ✓Assists in running a business
- ✓Easy to use
Cons
- ✗Could do with a better reporting feature
- ✗Customer service could be improved
"Excellent customer service with responsive support."
Perfect For
Janitorial/commercial cleaning teams needing scheduling, inventory, and checklists
⚡ Key Features
- Time tracking and payroll
- Scheduling
- Inventory management
- Checklists
- Employee engagement
- Reporting and metrics
Pros
- ✓Translations supported
- ✓Main dashboard is easy to navigate
Cons
- ✗Photos and messages slow to load
- ✗Need an email address to login
"Designed specifically for janitorial teams, with intuitive scheduling and inventory management."
Buying Guide
Step-by-step guide to finding your perfect CRM
Strategic considerations to shortlist the right CRM platform for your workflow, tech stack, and growth roadmap.
- 1
Prioritize features that directly impact your operations: scheduling, mobile access, payroll, and client management.
- 2
Test onboarding and data migration processes using trials or free plans to ensure smooth adoption.
- 3
Consider integration needs with your existing accounting or payroll systems.
- 4
Evaluate whether a solution supports multi-location teams and subcontractors if applicable.
FAQ
Common questions answered
Quick answers to common questions digital teams raise when evaluating CRM platforms.
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